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ENSENDA RESEARCH DRIVES IMPROVEMENT SAN FRANCISCO, Calif. — March 3, 2008 — Ensenda, a leading last mile logistics company servicing the U.S. and Canada, is demonstrating that customer research is a valuable way to expedite business expansions while incurring positive impact and improvements to the customer experience. In an extensive research project taking place over three years, the company continues to hone in on the key drivers for customer satisfaction. Technology initiatives are directly tied to these key drivers. Ensenda is using innovative technology to achieve increased carrier and delivery performance. The research is providing Ensenda with better information which in turn helps the company provide more reliable and timely customer deliveries, ultimately improving customer satisfaction and business growth. Ray Smith, CEO of Ensenda said “what initially began as a tool to measure how Ensenda scores in performing deliveries ended up providing significant validation to our carrier management tools. The feedback we are receiving helps carriers perform better. Customer response has been extraordinary.” About Ensenda, Inc. Ensenda is a leading "Last Mile" logistics provider servicing the U.S. and Canada. The company manages a nationwide network of the best local delivery vendors and offers world-class delivery quality enabled by a cutting-edge technology. Ensenda's superior customer service helps corporations quickly and effectively design and manage a complete outsourcing strategy for last mile distribution and logistics. Ensenda's proven service streamlines customer operations by reducing the number of vendors a company needs to manage, and consistently lowers costs for suppliers and retailers. |
