 |
|||||||
|
|||||||
 |
 |
 |
 |
 |
 |
ENSENDA LAUNCHES NEW CRM SYSTEM CRM Capabilities Key to Raising the Bar for Ensenda Service Levels SAN FRANCISCO, Calif. May 1, 2006 Ensenda, the leading last mile logistics company servicing all of North America, announced the launch of its new Client Relations Manager (CRM) System. The installation of Microsoft Dynamics CRM 3.0 enables Ensenda employees to have quick access to both customer and local delivery partner (LDP) information. The CRM will help us be more responsive to our customers and the carriers that handle our deliveries, said Ensenda Chief Executive Officer Ray Smith. We will have quicker response to our customers and their end customers, and a more knowledgeable customer support team. Ensenda provides fast, efficient and reliable last mile logistics services to leading national businesses. The company has become the leading provider of last mile logistics services by forging a network of top local delivery companies that span the U.S. and Canada. John Allen, Ensenda Customer Service Manager says "Everyone in the company has been trained to use the new CRM System, and produce reports which allow Ensenda management to take quick action. When the field team meets with customers they will be armed with real-time data that not only allows them to be proactive about issues but also help present opportunities to our clients." About Ensenda, Inc. Ensenda is the leading "Last Mile" logistics provider servicing all of North America. The company manages a nationwide network of the best local delivery vendors and offers world-class delivery quality enabled by a cutting-edge technology. Ensenda's superior customer service helps corporations quickly and effectively design and manage a complete outsourcing strategy for last mile distribution and logistics. Ensenda's proven service streamlines customer operations by reducing the number of vendors a company needs to manage, and consistently lowers costs for suppliers and retailers.
|
