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ENSENDA COMPLETES SECOND ANNUAL CARRIER STUDY A High Response Rate Allows Ensenda to Tap Into New Opportunities SAN FRANCISCO, Calif. July 3, 2006 Ensenda, the leading last mile logistics company servicing all of North America, completes its second annual Carrier Satisfaction Study receiving greater than 50% participation rate from vendors. The carrier study was an important process for us and provided critical information to help us work better with our vendors, and better service our customers, says Ensenda Chief Executive Officer Ray Smith. Study results are already having a powerful impact at Ensenda. Recently Ensenda announced the launch of a new Client Relations Manager (CRM) System to improve responsiveness to carrier inquiries and monitor results. In addition, Ensenda is increasing its staff of in-house customer support to better handle calls. Later this year, Ensenda will be rolling out expanded value-added services for its carriers. Gary Taylor, Ensenda's Director of Carrier Management comments, "Our carriers have a voice in how we run our company and this study proves they have a high impact on Ensenda strategy. Furthermore, the results of this study allow us to be reactive to their needs." About Ensenda, Inc. Ensenda is the leading "Last Mile" logistics provider servicing all of North America. The company manages a nationwide network of the best local delivery vendors and offers world-class delivery quality enabled by a cutting-edge technology. Ensenda's superior customer service helps corporations quickly and effectively design and manage a complete outsourcing strategy for last mile distribution and logistics. Ensenda's proven service streamlines customer operations by reducing the number of vendors a company needs to manage, and consistently lowers costs for suppliers and retailers. |
